Please note customers will be charged for the uplift of the order which will be deducted from the final refund.Īlso note: The fourteen days cancellation period may be extended if we, the merchant, have not given you, the customer the information about their right to cancel.Black & Grey Blue Green Multi Colour Packs Orange & Red Pink Purple / Violet White / Crystal Yellow & Amber Earth Accents Metallic Accents In the event an item or order is received damaged or faulty please notify us by calling 01257 478 648, within 14 days of receipt of the item, or email the item is unwanted please call to arrange the collection. However, if you are returning the product(s) due to a fault, the return costs will be borne by us, the merchant. If you have any specific queries regarding our returns policy please email you should choose to return a product to us by providing us notification within the fourteen days cooling-off period, then the return delivery costs will be borne by you the customer. Our returns policy is in accordance with the 'Sales of Goods Act' and 'The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013' and forms part of our Terms and Conditions of Sale. If for any reason you are dissatisfied with your product you must let us know within 14 days after delivery which is known as your "cooling off period".įor more detailed information on our returns policy, please visit our returns page. We have therefore tried to make our returns process as clear and easy as possible. We very much hope you will be happy with your products, however, we do understand items sometimes need to be returned.
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